IT Support Engineer at Amazon Web Services (AWS). Purposeful, customer-driven, and experienced ICT professional with a demonstrated history of managing and delivering next generation I.T., Audio Visual (AV), Video Conferencing (VC) and Unified Communication (UC) infrastructure, and user experience in multiple environments within the ICT industry. Highly skilled in IT Service Management, Project Management and Network Infrastructure Delivery, Support and Management. A Professional Scrum Master and Master of Business Administration.